Goal - to be the leading developer of solutions for our customers. An example:
Significant investment over the past three years into strengthening client engagement is having positive results.
In the annual customer survey, results indicate that AgResearch has continued to strengthen its business relationships with customers.
Key results to note are:
- 76% of customers now rate service delivery as “very good” or “excellent”, which is a marked increase on the 52% achieved in the 2008 benchmark study.
- 68% of customers rate the relationship that exists between their organisation and AgResearch as “very good” or “excellent”, up from 45% in the benchmark research. Positive imagery now outweighs negatives in the ratio of 9:2.